Refund and Returns Policy

At Japan Motors Africa (JMA), our commitment is to deliver a superior online shopping experience that aligns with your satisfaction. With our unwavering confidence in the quality of our products, we offer a generous 7-day window for returns and exchanges from the original date of purchase.

Change of Mind Returns and Exchanges

We provide the option for a full refund or exchange for a change of mind within the stipulated 7-day period from the time of purchase. Refunds will be processed using the same payment method employed during the initial transaction. It’s important to note that return shipping expenses, including the requirement for traceable shipping, are the customer’s responsibility. Returned items should be in an unworn, unwashed, and unused condition, with original tags and labels intact.

Exceptions and Guidelines

It’s important to mention that items marked as sale or clearance are not eligible for return or exchange unless the product itself is deemed defective or damaged.

Defective, Damaged, or Misaligned Items

For situations involving defective, damaged, or items not matching the original description, customers are required to notify us via email within 5 business days. Our dedicated team will seamlessly guide you through the return process. Rest assured, any disputes or concerns raised are meticulously evaluated on a case-by-case basis.

In instances where photographic evidence of the faulty item is provided via email, customers can expect either a replacement (subject to availability) or a full refund.

Procedures and Processing

To initiate the return process, customers might need to utilize traceable delivery methods such as couriers or registered post, ensuring the secure and documented transportation of the merchandise to our designated address. We advise retaining your purchase receipt as part of this process.

Refunds will be processed within 7 business days from the receipt of the returned items. However, it’s important to acknowledge that certain circumstances may limit the feasibility of returns or exchanges, such as requests made beyond a reasonable timeframe, or instances where the product has been worn, used, or subjected to misuse. Additionally, items that have been tampered with are ineligible for return or exchange.

At JMA, we appreciate your trust in our products and services, and we’re committed to addressing your concerns in a manner that ensures both your satisfaction and our standards of excellence. Your confidence is our priority.